Refund policy
Refund and Cancellation Policy
Refund and Cancellation Policy
No Refund Policy
At CRAFTherbbs, we follow a strict No Refund Policy. Once an order has been successfully placed and processed, no refunds will be issued under any circumstances, except where required by applicable law.
Order Cancellation
Order cancellation is applicable only for Cash on Delivery (COD) orders.
No cancellation requests will be accepted for prepaid orders.
However, order modification may be allowed only if the order has not yet been shipped.
To request a modification, please email us at info@craftherbbs.com with your order number and modification details.
Return to Origin (RTO) Policy for Prepaid Orders
In the event that a prepaid order is returned to origin (RTO) due to reasons attributable to the customer — such as:
- Incorrect or incomplete address,
- Unavailability at the time of delivery,
- Refusal to accept the parcel, or
- Any other customer-related issue,
No refund will be issued for the order amount.If the customer wishes to have the same order or product re-shipped, they must bear the re-shipping charges.
CRAFTherbbs will process such re-shipments only after the additional shipping cost has been paid in advance by the customer.
Damaged or Incorrect Products
While refunds are not applicable, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery at info@craftherbbs.com.
Our team will review your request and may provide a replacement after verifying the issue.
Shipping Costs
Shipping charges are non-refundable.
In case of re-shipment requests, new shipping charges will apply as per standard rates.
Policy Updates
CRAFTherbbs reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice.
All updates will be posted on this page with the latest revision date.
CRAFTherbbs – 15 Day Satisfaction Trial
We truly believe in the quality of our products and want you to experience them risk-free.
If you’re not satisfied after trying the product, you may request a refund within 15 days of delivery.
Eligibility for Refund
To ensure fairness and maintain product integrity, refund requests are considered under the following conditions:
The product must be used as per recommended usage guidelines consistently for a minimum of 10–15 days
The product should be returned with at least 30–40% quantity remaining
A clear unboxing video (starting from sealed package) must be available
Before/after usage images or videos are required to assess the concern
A brief explanation of the issue must be shared with our support team
Return & Verification Process
Our team may review the request and verify usage consistency
In some cases, a short consultation or usage guidance may be provided before approval
The product may need to be shipped back for quality inspection
Non-Eligible Cases
Products not used as per instructions
Lack of proper usage proof
Damaged, tampered, or fully consumed products
Requests raised after 15 days of delivery
Multiple refund claims from the same user account
Satisfaction Trial Policy
We stand by the quality of our products and want you to try them with confidence.
- Prepaid Orders: Refund request valid within 15 days of delivery
Eligibility for Refund
To ensure fair usage, refund requests will be considered only if:
- Product is used as per recommended guidelines for at least 10–15 days
- Minimum 30–40% product remains in the container
- A clear unboxing video (from sealed package) is available
- Before & after usage images/videos are provided
- A valid reason/explanation is shared with our support team
Return & Verification Process
- Our team will review and verify proper usage
- In some cases, guidance or consultation may be provided before approval
- Product may need to be returned for quality inspection
Non-Eligible Cases
- Product not used as per instructions
- No proper usage proof provided
- Product is damaged, tampered, or fully consumed
- Request raised beyond applicable timeline (5 or 15 days)
- Multiple refund requests from the same account